Abra Auto Body Repair of America at 611 Brevard Road, Asheville, North Carolina.

I had my accident back in May 2017. The repairs took longer than the 30 days the insurance company would pay for the rental car. When I arrived for the first repair, the replacement bumper was bent. They had damaged my replacement bumper installing it on the car. I had to turn in my rental car and drive my middle-of-repairs car. ABRA only offered to pay for the rental car if I picked up the car in that condition. We were told the vehicle would be ready/part arrival on certain dates. When dates were passed, we were not given a followup call. Promised repairs were not satisfactory and some were not even taken care of. Employees only once walked out with me to inspect the car. Many times we had to call their corporate office or our insurance company to get the ball rolling. We were told that Ford owned ABRA and Ford technicians would be fixing the car. The first repair visit had a damaged bumper with pieces of tape on my wheel and windshield. Second repair work was to replace with OEM bumper and fixing the paint on the side. The OEM bumper was also placed on car incorrectly. ABRA touched up paint with non-matching white paint and did not smooth it out as promised. No one came out with me to inspect the car. OEM bumper was warped in the center. We later found out from their corporate that it was a franchise. ABRA as a whole was not related to Ford in any way. After fighting with the insurance company ABRA agreed to try to make it right. Third repair visit the bumper was not warped. Bumper and fender was not placed on vehicle correctly; there was no smooth connection like before. My antenna was still taped to the top of my car with blue tape. I went back in asked for a manager. The manager shrugged me off and said that we weren't pleased with any repairs they had attempted. Well, of course not it had three to three and a half months and the car wasn't repaired. I let him know we would take the car somewhere else and I would mail him a bill. Insurance adjuster looked at car and was highly unsatisfied at ABRA's work. One tail light had already fell that afternoon when we left ABRA. We had documentation of calls, promises made by ABRA, and pictures for each repair. We took it to another repair shop and they had my car fixed with additional requested work all within two days. ABRA paid for my rental car for the two visits, but they failed to complete the repair. We would not recommend anyone to visit ABRA. Just like the reviews down below we had issues with paint quality and color. If their headquarters are dissatisfied in their workmanship and quality of management that should tell you something.